Unable to log in
Issue Description
You are unable to log in to your site when you attempt to do so. You will, typically, have one of the following which is preventing you from gaining access:
HT Access
The first line of security on your site. This requires a site-wide username and password to access.
Incorrect Log-In Details
This is the second line of security on your site, with login details being person-specific.
Environment
VS Admin
Resolution
HT Access
Speak with your internal administrator first - these details should be documented
If they’re not available you or a member of your team with support access will need to create a Technical Support ticket to gain the details needed
Incorrect Log-In Details
First speak to your internal administrator or a member of the team - they can reset your password by going to Settings > Manage Admin Users
If they’re unable to do so, you or a member of your team with support access will need to create a Technical Support ticket to gain the details needed
When changing passwords best practices should be followed. More details of this can be found here: Updating/Resetting Your Password & How to Change a Users Email and/or Password on Visualsoft
Cause
N/A